Delete your partner account

If you have an account in Upelo Partners (for tablets) or Upelo Light (for phones) — the apps restaurant owners and staff use to run their restaurant on Upelo — you can delete it at any time from within the app. Deleting your account removes your access to the restaurant; it does not delete the restaurant or its business records.

Delete from the app

  1. In Upelo Light, open Settings and tap Delete account. In Upelo Partners, open the account menu in the top bar and choose Delete account.
  2. Enter your password when asked, then confirm the deletion in the dialog.
  3. Your account is deactivated and you are signed out.

What gets deleted

Your profile is deactivated immediately and your name and email address are removed within 30 days. Your role and outlet assignments, hashed password, device identifier and push-notification token are removed, so you no longer receive new-order alerts.

What is kept

The restaurant's business records — orders, menus and audit history — belong to the restaurant and are retained by it. They are not deleted with a staff account, although your name is no longer attached to them once it has been removed. Server logs are kept only as long as needed for security and troubleshooting, as described in the partner app privacy policy.

Sole owner of a restaurant?

If you are the only remaining owner of a restaurant, the app will not let you delete your account, because the restaurant would be left with nobody to manage it. Email support@upelo.io from the account's email address to close the restaurant; we will confirm the request with you before anything is removed.

Can't access the app?

If you no longer have the app or can't sign in, email support@upelo.io with the name of the restaurant and the email address of the account. We will verify the request — usually by replying to that address or checking with the restaurant's owner — and complete it within 30 days.