App privacy policy

This policy covers the restaurant ordering apps powered by Upelo. Looking for how the upelo.io website itself handles data? See the website privacy policy.

Who this policy covers

Restaurants use Upelo to offer food ordering through their own branded apps. Each app is operated by the restaurant named in it, and Upelo — the platform that builds and hosts the app — processes your information on that restaurant's behalf. This policy applies to every customer ordering app powered by Upelo.

Information we collect

When you create an account in an app we store the details you provide: your name, phone number and email address. To deliver your orders we store the delivery addresses you save, and — only when you use the map to pick a location — your device location at that moment. We also keep your order history, saved preferences and vouchers, and a device token so the app can send you order status notifications.

How your information is used

Your information is used solely to run the service: to take, prepare and deliver your orders, to contact you about an order (including confirmation calls where the restaurant uses them), to apply loyalty rewards, vouchers and promotions you are entitled to, to send you order status updates, and to help with support requests. It is never sold, and it is not used for third-party advertising.

Who your information is shared with

Order details are visible to the restaurant's staff so they can prepare and hand over your order. For delivery orders, the delivery person receives your name, address and phone number. If you pay online, your payment is handled by a payment provider (such as Stripe) — the app never stores your card details. Push notifications are delivered through your device's notification service. These parties receive only what they need to perform their part of the service.

How long we keep it

Your account details, addresses and order history are kept for as long as your account is active. Records of past orders that the restaurant is legally required to keep (for example for tax purposes) are retained for the required period without your personal details.

Your choices and rights

You can view and correct your details at any time from Account > Personal Info, manage your saved addresses from Account > Saved Addresses, and turn off notifications in your device settings. You can permanently delete your account and the personal data linked to it from Account > Delete Account, or by following the steps at upelo.io/account-deletion.

Security

Your data is sent over encrypted connections and stored on secured servers with access limited to what is needed to run the service. Logging in uses one-time codes, so the app never stores a password for you.

Children

The apps are not directed at children. If you believe a child has created an account, contact the restaurant or email us and the account will be removed.

Changes to this policy

If this policy changes in a meaningful way, the date on this page will be updated and significant changes will be highlighted in the apps.

Contact

For any question about your data — including requests to access or delete it — contact the restaurant using the details published in its app or on your order receipt, or email support@upelo.io.