App terms and conditions

These terms apply when you use a restaurant's ordering app powered by Upelo. Each app is operated by the restaurant named in it; Upelo provides the ordering platform on the restaurant's behalf. By creating an account or placing an order you agree to these terms.

Your account

You sign in with a one-time code sent to your phone number or email address, so keep access to them secure — anyone who can receive your codes can use your account. Provide accurate details: orders are prepared and delivered based on the information in your account.

Orders

Placing an order is an offer to buy; it becomes binding once the restaurant confirms it. Menus, prices and item availability can change without notice, and the restaurant may decline an order — for example when an item has run out or the address is outside its delivery area. The price you pay is the total shown at checkout, including any delivery fee, taxes and charges listed there.

Payment

Available payment methods are shown at checkout and may include online payment, payment on delivery or pickup, or payment arranged over a confirmation call from the restaurant. Online payments are processed by a payment provider; the app never stores your card details.

Cancellations and refunds

Because food preparation starts quickly, an order can only be cancelled before the restaurant starts preparing it. If something is wrong with your order, contact the restaurant as soon as possible — refunds and replacements are handled by the restaurant in line with its policy and your legal rights.

Delivery and pickup

Delivery and pickup times shown in the app are estimates and can be affected by weather, traffic and demand. For delivery orders, make sure the address is accurate and that you (or your recipient) are reachable on the phone number provided; an order that cannot be delivered because of an incorrect address or an unreachable recipient may still be charged.

Promotions, vouchers and loyalty

Promotions, vouchers and loyalty rewards have no cash value, cannot be transferred or exchanged, and may be changed or withdrawn at any time. Any conditions attached to an offer (such as a minimum order value or expiry date) are shown with the offer.

Acceptable use

Do not use an app to place fraudulent or hoax orders, to abuse promotions, or to harass restaurant or delivery staff. The restaurant may suspend or close an account used in these ways.

The app and its content

The app, its design and its content belong to the restaurant and Upelo. You may use the app for personal, non-commercial ordering only. The app is provided "as is": while we work to keep it available and accurate, occasional errors and downtime can occur.

Liability

Nothing in these terms limits rights you have under applicable law, including your rights as a consumer. Beyond those rights, the restaurant's responsibility is limited to the amount you paid for the affected order.

Changes to these terms

These terms may be updated from time to time; the date on this page shows the latest version. Continuing to use an app after an update means you accept the updated terms.

Contact

Questions about these terms or about an order should go to the restaurant, using the contact details published in its app or on your order receipt. For platform questions, email support@upelo.io.