Delete your account

If you have an account in a restaurant ordering app powered by Upelo, you can permanently delete it — and the personal data linked to it — at any time. Deletion is available directly in the app and applies to the account in that restaurant's app.

Delete from the app

  1. Open the restaurant's app and go to the Account tab.
  2. Scroll to Delete Account.
  3. Confirm the deletion in the dialog.
  4. Your account is removed and you are signed out.

What gets deleted

Your profile (name, phone number, email address), saved delivery addresses, saved preferences and vouchers, and the link between you and your order history are permanently deleted. The device token used for push notifications is also removed.

What is kept

Records of past orders that the restaurant is legally required to keep (for example for tax purposes) are retained for the required period without your personal details, as described in the app privacy policy.

Can't access the app?

If you no longer have the app or can't sign in, email support@upelo.io with the name of the restaurant app and the phone number or email address the account was created with. We will verify the request and delete the account within 30 days.